REFUND POLICY

Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read the service description before making a purchase. 

Again, there are NO refunds for REI Reply but you are able to cancel your subscription at anytime by going to www.reireply.com/support and sending us a ticket requesting cancellation.  There are no contracts or commitments, you can cancel your REI Reply account at any time.

Overdue Amounts  

If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate your use of the Platform and/or delivery of Services and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us.  In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.

Payment Disputes

You will notify us in writing within sixty (60) days of the date we bill you for any invoiced Fees or charges that you wish to dispute.  You must pay all invoiced Fees and charges while the dispute is pending or you waive the right to pursue the dispute.  Where you are disputing any Fees or charges, you must act reasonably and in good faith and cooperate diligently with us to resolve the dispute.  All REI Reply determinations regarding your obligation to pay invoiced Fees and charges are final.

No Refunds or Credits 

Except as described below, all Fees assessed by REI Reply are non-refundable. You are solely responsible for any excess Fees incurred by You as a result of an error or omission made by You or a third party. REI Reply does not provide Fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions.  If you sign up for a subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of your subscription. Except as may be required by law, REI Reply reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason, and REI Reply’s determination of if and when to issue or deny a refund or credit is final.

Cancellations 

You are solely responsible for the cancellation of Services associated with your account, and you will be responsible for all Fees incurred until such cancellation occurs. No refunds will be provided for your failure to properly cancel the Services associated with your account.

Your Responsibility For Financial Transactions

You are solely responsible for all financial transactions you and your customers engage in on the Platform or using the Services, including transactions conducted using billing tools enabled by the Services.  You are exclusively responsible for all chargebacks related to activities of you and your customers, regardless of the reason for the chargeback.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

support@reireply.com or go to www.reireply.com/support and create a support ticket

This document was last updated on May 10, 2022